Refunds Policy

Cancellation Policy

Please notify us on 03 6415 4020 as soon as a problem arises that may affect your travel plans.

1. Cancellation by you, the Customer — If you are not able to partake in a Tour on the date and time you have booked you should contact us as far prior to this date and time as possible. 
2. Cancellation by the Tour Operator — In some cases a we may make alterations to a tour date, price, inclusions, itinerary, minimum numbers, ages etc. We reserve the right to cancel, change, transfer or substitute any tour that you have booked, at any time and for any reason. If you choose not to accept the alternatives offered you will be entitled to a full refund including the booking fee. Notwithstanding the above, if we receive advance notice of a significant change to a tour, we will make a reasonable effort to communicate this to you and to facilitate an amendment of the booking.
3. If Duck Rivers Meadow Dairy is notified within 72 hours of the date that a Tour was due to be taken , we will refund the Price and the Booking Fee in full to the Customer.
4. Gift vouchers are non-refundable.

Traveller’s Refund Guarantee

The Traveller’s Refund Guarantee is available on all tours at Duck River Meadows Dairy.

Should you need to cancel one of these tours owing to illness or accident, a refund of monies paid will be made.